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For immediate information, we encourage you to log in to the site and go to the
Order History/Status link to check the status of your order.
You will receive an order shipment confirmation via email that provides a link
whereby you can go into the system and
check the shipping status of your order.
If you choose, you may call us at 1-800-374-1010
Monday through Friday 7:00 AM until 6:00 PM Central Time.
Or email us at customerservice@newfossil.com.
To check the status of your order you will need to provide us with your
order confirmation number. If for some reason you have lost your order
confirmation number, we can search under the item and first line of personalized
text entered on the product.
To re-order a previously ordered or saved item, click on Order History
and key in your Username and Password. This will take you to
an archive of your previously ordered items, or items that you have designed
and saved, but not ordered. Click on the edit button for
the desired item and proceed through the ordering process.
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At the current time, www.newfossil.com is able to process your order using
a major credit card -- Visa, MasterCard, Discover or American Express. You may also use your
bank check-card, provided it has a Visa or MasterCard symbol. You
will be required to enter in a credit card number, expiration date,
and the cardholder name. Because we use SSL (Secure Socket Layer)
technology, doing business with us on line is very safe. Every transaction
conducted is encrypted for privacy.
Only Promo Codes specific to www.newfossil.com are accepted. Please read
promo code terms carefully before using. Terms and conditions may
apply.
In accordance with state and local tax laws, www.newfossil.com charges state sales tax where applicable,
and the sales tax will be properly reflected on your actual credit card statment.
Yes, every transaction conducted is encrypted for privacy.
We use SSL (Secure Socket Layer) and other secure encryption means to
collect and use credit cards as payment. www.newfossil.com is compliant with Payment Card Industry (PCI) standards
for online security. Doing business with us is very safe.
In order to receive a tax exempt credit, you must submit a tax exempt certificate to our office. Contact Customer Service for details by phone (1-800-374-1010) or by email at customerservice@newfossil.com.
If you have previously provided your tax-exempt certificate to newfossil.com , you will not be charged sales tax.
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Uploading is easy.
- When prompted, simply click on “Upload” Your own artwork button, then
click
- “Browse” to locate the artwork on your computer that you wish to upload
Select the file and click “Open” in your file window
- The file name should then appear in the “Locate the artwork you want
to upload” line
- Then click “Next” in the bottom right hand corner of the screen
- You will then see a preview of the artwork you just uploaded
If this is the correct artwork, please click “Next” to continue in the
design process
- If it is not, go back and upload the correct artwork
- If you encounter a problem uploading your artwork please contact Customer
Service at: 1-800-374-1010, or email us at customerservice@newfossil.com.
What are the file requirements for uploaded artwork?
- Maximum file size for artwork is 1 MB for products other than banners.
- Maximum file size for artwork is 4 MB for all banners.
- Artwork must be black, or black and white only (except for the multi-color
imprints for full color imprint banners and signs).
- We recommend that grayscale artwork or artwork with screens not be imported.
- Logos must have a minimum resolution of 300 dpi for products other than banners.
- For all banners, logos must have a minimum 800 dpi.
- If you import an artwork that does not meet these requirements, we
cannot be responsible for the final imprint quality of the logo – Please
contact Customer Service with questions.
When is it possible to use color artwork?
One- and two-color artwork (e.g., red, or red and blue) are supported on
many of our products.
Unfortunately, this does not include stamps or engraved signs. In order
to produce color artwork, we will need to get black and white color separated
artwork files. Please contact our customer service department at 1-800-374-1010
for assistance. If you do not have a color-separated file, our artwork specialist
can do this for you for $30 per half hour.
If you experience any problems upload or proofing your image, here are a
few common solutions that might help:
- Remove all spaces from the file name. Instead, you can rename
the image using underscores, while keeping the same format. For example,
"my dog.gif" can be saved as "my_dog.gif".
- Use non-interlaced .gifs. Most graphic applications allow you
the option of exporting .gifs as interlaced or non-interlaced. This pertains
to the method in which Internet browsers interpret the image for viewing.
To be used on our Designer Area, .gif images should be exported as non-interlaced.
If you already have an artwork file of your signature, follow the instructions
in “How do I upload an artwork?” If you do not already have a signature
artwork file, you must create one. (You will need access to a scanner to
convert your signature into an acceptable digital file format.) Start off
by signing your signature with a felt tipped pen on white, unlined paper.
Scan your signature and make sure it is saved as solid black line art. Once you have
a saved artwork file, you can proceed to upload the file.
We currently accept the following formats: TIFF, GIF, JPEG, PNG, PDF, and
EPS.
- Vector graphics files such as Encapsulate PostScript (EPS) files or
Adobe PDF formats produce the best results. However, any of our supported
formats (e.g., TIFF, GIF, JPEG, PNG, PDF, and EPS) will produce excellent
results in the proper resolution.
- We recommend at least a 600 dpi resolution for bitmapped formats
- Generally the higher the resolution the better.
- If possible, use 600 dpi.
- Save the file in black & white
- Ensure the file saved is less than or equal to 1 MB
- Ensure the file is saved in one of the supported files formats Link
to supported file formats
- To get an indication of print quality, import the artwork to a desktop
word processing document such as MS Word and print it.
- First, print your artwork out – Generally, how it looks on paper,
is how it will appear on your product. We recommend beginning with an
artwork that is roughly the size you want to use on your product.
- PLEASE NOTE: Resizing artwork, after they have been uploaded may result
in reduced artwork quality.
- If you are concerned about artwork quality, please contact Customer
Service before placing your order
- If we see any quality problems, we will contact you to make arrangements to get a better resolution artwork file.
No. You must upload your artwork in the orientation in which you would
like it to be produced.
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Most orders will be delivered in 3 - 10
business days after your order
has been placed. Delivery depends on the product(s) ordered and your chosen
method of shipment. You will receive an email confirmation with the specific
delivery time of your order after is has been submitted.
You may choose to have your order shipped either by UPS Ground or
UPS Overnight (additional charge). If you order multiple products, you may receive
more than one package because products are produced at different
facilities.
Once your order has been produced you will receive
an email confirmation, which will provide delivery details for your
order.
You have 2 options:
- Standard UPS Ground can take up to 5 business days depending on your location.
- UPS Overnight-Next day delivery order(s) will be delivered by
5:00 PM the next afternoon (excluding weekends and holidays).
PLEASE NOTE: Delivery time does not include the time it takes to
produce your order (see production schedule below).
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| Stamps |
1 |
| Signs |
2 |
| Labels |
3-5 |
| Post-It™ Notes |
8-10 |
| Business Cards |
3-5 |
| Letterhead/Envelopes |
5-7 |
| Memo Pads |
5-7 |
| Catalog & Mailing Envelopes |
5-7 |
| Business Forms |
5-7 |
You may specify only one delivery address to have your products shipped
to.
Standard and Overnight shipping cover delivery within the Continental
US. Extra fees will apply to shipments going to Hawaii and Alaska. Shipments
to APO addresses will be via U.S. Mail and extended delivery times will
apply.
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All items are personalized, so we are unable to accept returns. If you
feel that your order was produced incorrectly, please contact us at 1-800-374-1010 or email us at customerservice@newfossil.com.
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Contact us via phone at
1-800-374-1010
between the hours of 8:00 AM Central Time and 5:00 PM Central Time Monday through
Friday or email us here.
We currently support all major web browsers including Internet Explorer 5.0 or greater,
FireFox 2.0 or better, Opera, and Safari (Windows and Mac).
Flash Player 9.0.25 or greater is required. Our website will automatically detect
and install the newest version of Flash Player if needed.
Yes, cookies are used but only to verify the shopping session. No identifiable information
is passed or stored in a cookie. For best results, use the "Medium" or
"Medium-High" privacy setting in your browser options.
You might have encountered an application error. Please contact us
here if this problem persists.
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Click on the New Account button on the www.newfossil.com’s home page.
This button will take you to CREATE AN ACCOUNT. Fill in your:
- First and last name
- Company name
- Email address
- Desired UserName and password
- Billing, shipping, and mailing information
- Submit account information
You will be prompted to enter your credit card information upon your initial
check out.
Why do I need to create an account?
There are many benefits to having a www.newfossil.com account, for example you
will have the ability to:
- Access your Order History
- Save Work
- Complete and Submit an Order
How do I access and/or modify my account information?
Login with your user name and password (left side menu) then click on Change your profile (located on the left side). Then when you are on the Manage Account screen you can make any modifications required.
What information is stored in my account?
- First and last name
- Company name
- Email address
- Desired login ID and password
- Billing, shipping, and mailing information
- Credit card information.
Click on “Forget
Login . ..?”. Your password will be emailed to you. If you have forgotten
your UserName and Password, you will need to call Customer Service at 1-800-374-1010.
What is the difference between my shipping address, billing address,
and my mailing address?
The shipping address is the physical address that you want your product
shipped.
The billing address is the address that your statements are sent and
the mailing address is the address at which you wish to receive mail.
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Click on Order History located on the left hand side of most www.newfossil.com
website pages, and key in your UserName and Password. An archive listing
of your past orders will appear. Select the order you desire, click on
edit, and continue the ordering process.
How do I access my order history?
Click on ORDER HISTORY located on our home page, key in your UserName
and Password. An archived listing of all your shipped and saved orders
will appear.
An archive listing of products ordered and products saved but not ordered.
The listing gives the product name and the design of the product.
Your logo or personalization verbiage may have been updated, or you may
not have a need to reorder some items.
Order history is saved for a period of one year.
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Once you have set up an account, and have designed your product in the
design window you can click on SAVE WORK located at the bottom of the
screen. This will save your artwork in your ORDER HISTORY.
Click on ORDER HISTORY, enter your UserName and Password, which
will bring up an archive of your orders placed and order saved but not
placed. Click on the EDIT button to select item/artwork desired
and continue the ordering process.
Artwork will be saved for a period of one year.
Artwork in acceptable formats (TIFF, GIF, JPEG, PNG, PDF, and EPS)
will be saved.
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So we can notify you at the following times:
- Receipt of order
- If we need more information to process your order
- If for some reason your order will be delayed
- When your order ships
- We respect your privacy and assure all our customers that Confidential
information will be protected and NOT distributed or sold – Please see
the Privacy Policy link for more information
All quote requests for items not shown on our web site will be responded
to within 24 - 48 business hours. Please e-mail Customer Service
if you need a special quote.
In the event that we are unable to produce your order due to unsatisfactory
artwork or any other cause, the newfossil.com Customer Service department
will attempt to contact you by email or telephone to resolve the problem.
After two business days with no response to our request(s) for information,
your order will be subject to cancellation. In the event your order is
cancelled, you will be notified that this has occurred and that a refund
has been issued.
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